❓ Frequently Asked Questions (FAQ) — Best Deals Store

Welcome to the FAQ page of Best Deals, your trusted online store for Household Goods & Gardening Products. Here we’ve answered some of the most common questions to help you shop with confidence.

🛒 Orders & Shopping

Q: How do I place an order?
A: Simply browse our products, add them to your cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an email confirmation.

Q: Do I need an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders and save shipping details for faster checkout.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 12 hours of purchase. Please contact our support team immediately for assistance.

🚚 Shipping & Delivery

Q: Where do you deliver?
A: We currently ship across the UK and selected international countries. At checkout, you’ll see the available shipping options for your location.

Q: How long does delivery take?
A: Standard delivery within the UK usually takes 3-5 working days. International orders may take 7-14 working days depending on your location.

Q: How much is the shipping cost?
A: Shipping fees are calculated at checkout based on your address and order size. Free shipping may be available on selected promotions.

💳 Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard), PayPal, and other secure online payment methods offered at checkout.

Q: Is my payment secure?
A: Yes. All payments are processed using secure, encrypted gateways to protect your details.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of delivery if the item is unused and in its original packaging.

Q: How do I request a return?
A: Please email our customer service with your order number and reason for return. We’ll guide you through the process.

Q: When will I get my refund?
A: Refunds are processed within 5-7 working days after we receive and inspect the returned item.

🌿 Products

Q: Are your products eco-friendly?
A: Many of our household and gardening products are made from sustainable or recyclable materials. We clearly mark eco-friendly products in our listings.

Q: Do you provide warranties?
A: Selected items come with a manufacturer warranty. Please check the product description for details.

📞 Customer Support

Q: How can I contact you?
A: You can reach us via our Contact Us page, by email, or through live chat during business hours.

Q: What are your customer service hours?
A: Monday to Saturday, 9 AM – 6 PM (UK Time).

👉 Didn’t find the answer you’re looking for? Please Contact Us and our team will be happy to help!